Lead Assignment rules in Salesforce | Salesforce Case Distribution

Effective Web Leads Tracking for Inbound Sales Team to Optimize Sales Funnel

Effective Web Leads Tracking for Inbound Sales Team to Optimize Sales Funnel Why is every company trying to optimize its Lead/ Sales Tracking? Lead management is defined as a set of procedures/ methods of managing the incoming leads efficiently. It involves categorizing the lead from the moment it enters the system, to tracking the behavior […]

Managing High-Priority Support Tickets like an Ace in Salesforce

Managing High-Priority Support Tickets like an Ace in Salesforce That ticket requires immediate attention! If you are looking to optimize handling of urgent cases (tickets) using Salesforce as a helpdesk ticketing system, then you have landed at the perfect place. As your client base grows, you would require a customizable solution to the available functionalities […]

Salesforce Lead and Case Assignment Rules Lightning

Salesforce Lead Distribution – Efficient assignment through Round Robin Distributor Lead distribution – Lead distribution is a set of process through which all incoming leads are assigned to a skilled and qualified sales representative. The business requirement in doing so is to reach out to the prospects in limited time and putting their best representative […]

Solving Case Response Time Issues with SalesForce

Solving Case Response Time Issues with SalesForce Covid-19 Pandemic has posed a significant challenge to Business Process Outsourcing Sector, and it’s now when companies realize how crucial Case Response Time can be. As the companies are down-sizing, the load of Inbound Data is increasing multifold, posing a challenge to the sector. But what is Case […]