Round Robin Distribution: Better alternative to Omni channel

Round Robin Distribution: Better alternative to Omni channel Round Robin Distributor (RRD) app overcomes the limitations of Salesforce Omni-Channel and optimizes and simplifies complex routing logics for your Sales & Service Teams. RRD tool is a robust, highly customizable, and open-platform solution for your distribution automation solutions and integrates with your marketing and sales automation […]
Salesforce Round Robin Lead Assignment *Best Practice* with RRD

Salesforce Round Robin Lead Assignment *Best Practice* with RRD Assuming you are a Salesforce Admin/ Sales Manager at your company, you want a solution to route the inbound leads to the right and the most suitable sales representatives. You are the one who has to decide who gets the next incoming lead, and hence, you […]
Salesforce Lead Distribution – Efficient assignment through Round Robin Distributor

Salesforce Lead and Case Assignment Rules Lightning What are assignment rules in Salesforce? Salesforce Lead Assignment Rules and Salesforce Case Assignment Rules are used to automate lead capture and service support processes by assigning incoming leads and cases to the right owner (User or Queues). Based on the defined formula condition and the criteria set […]
Effective Web Leads Tracking for Inbound Sales Team to Optimize Sales Funnel

Effective Web Leads Tracking for Inbound Sales Team to Optimize Sales Funnel Why is every company trying to optimize its Lead/ Sales Tracking? Lead management is defined as a set of procedures/ methods of managing the incoming leads efficiently. It involves categorizing the lead from the moment it enters the system, to tracking the behavior […]
Managing High-Priority Support Tickets like an Ace in Salesforce

Managing High-Priority Support Tickets like an Ace in Salesforce That ticket requires immediate attention! If you are looking to optimize handling of urgent cases (tickets) using Salesforce as a helpdesk ticketing system, then you have landed at the perfect place. As your client base grows, you would require a customizable solution to the available functionalities […]
Salesforce Lead and Case Assignment Rules Lightning

Salesforce Lead Distribution – Efficient assignment through Round Robin Distributor Lead distribution – Lead distribution is a set of process through which all incoming leads are assigned to a skilled and qualified sales representative. The business requirement in doing so is to reach out to the prospects in limited time and putting their best representative […]
What is Round Robin?

What is Round Robin? Round Robin Algorithm le caboodle about it. In general terms, Round Robin refers to ‘a series or a sequence’. Consider the example of a card dealer here and assume that there are 4 people sitting around a circular table including that card dealer, Andrew. Let us say Andrew distributes the card […]
Solving Case Response Time Issues with SalesForce

Solving Case Response Time Issues with SalesForce Covid-19 Pandemic has posed a significant challenge to Business Process Outsourcing Sector, and it’s now when companies realize how crucial Case Response Time can be. As the companies are down-sizing, the load of Inbound Data is increasing multifold, posing a challenge to the sector. But what is Case […]